FREQUENTLY ASKED QUESTIONS
Q: Where can I find the serial number or license key I just purchased?
A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am – 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon.
Volume or subscription products can take anywhere from 3-5 business days to fulfill.
Q: How do I download my program?
A: Download links are contained within the email containing the license from support@keyshift.shop
Q: How do I get help with my installation?
A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us at 1-800-318-1439 x 1 and speak with a representative to help resolve your issue.
